Factory Rewards® Frequently Asked Questions
Factory Rewards is the exclusive Smoothie Factory® loyalty program that allows you to earn points for every qualified purchase you make at participating Smoothie Factory locations!
Why join the Factory Rewards?
- Free and easy to join!
- You receive a $3 Reward just by registering your Factory Rewards account!
- You earn 10 points for every dollar spent on made-to-order smoothies and juices at a participating location!
- You receive a $5 Reward for every 500 points you earn!
- You receive 200 bonus points the first time you check in on our new app!
- Your rewards are automatically placed in your Factory Rewards account. To redeem them on made-to-order smoothies and juices, just present your Factory Rewards card or account number at the time of purchase.
- Your Factory Rewards card can also be used as a prepaid card or gift card.
- As a registered and opted-in Factory Rewards member, you may also receive special promotions, coupons and invitations to exclusive events at participating Smoothie Factory locations.
Do my points and rewards ever expire?
No. Your points do not expire. However, some of the rewards you earn do expire.
- The $5 Reward, which is earned once you’ve accumulated 500, expires 90 days after we issue your reward.
- The $3 Reward you earn by registering your account expires 90 days after we issue your reward.
How do I earn points?
You earn 10 points for every dollar spent on made-to-order smoothies and juices at participating Smoothie Factory locations. Points are not earned on purchases of item such as, but not limited, nutritional supplements, grab-and-go items, bottled beverages, and apparel items.
I have accumulated points and rewards but why can’t I redeem them?
Accumulated points are automatically converted to rewards, so for instance, when you accumulate the first 500 points, a $5 Reward will be placed in your Factory Rewards account. The only way to redeem rewards that you have earned is by activating and registering your Factory Rewards account, and presenting your Factory Rewards card or account number at the time of purchase. Until you register your Factory Rewards account, you will not be able to redeem your rewards. You will, however, continue to accumulate points for qualified purchases at participating Smoothie Factory locations if you present your Factory Rewards card or account number at the time of purchase.
Why am I not receiving offers or emails from my local Smoothie Factory?
To ensure that you do not miss out on exclusive offers or emails from your local Smoothie Factory location, make sure that when registering, you have favorited a store and opted in to receive these exclusive offers.
If you have registered your email address and still aren’t receiving emails, please check your spam folder. Also, be sure to add us to your contact list to ensure you get all of our special offers and announcements.
If I have added dollar value to my Factory Rewards card, can I still use it even though my card is not registered?
Yes. Whether or not you activate and register your Factory Rewards card, you can load or reload it as a prepaid/stored value card (in-store only). And, regardless of the dollar value on your Factory Rewards card, you’ll earn points every time you make a qualified purchase at a participating Smoothie Factory location as long as you present your Factory Rewards card or account number at the time of purchase. Note, you cannot currently add value if you have chosen a cardless account. Also, you will not earn points for the dollar value that you load onto your Factory Rewards card but you will earn points when you use those dollars on qualified purchases at a participating Smoothie Factory location and present your Factory Rewards card or account number. For example, if you load $20 onto your Factory Rewards card, you will not earn any additional points for doing that; however, when you use $10 of that $20 to buy made-to-order smoothies and juices at a participating Smoothie Factory location, you’ll earn 100 points!
How do I register for Factory Rewards?
There are a variety of easy ways to join!
- You can join Factory Rewards by registering online or downloading the Smoothie Factory app.
- Once registered, you can earn points and redeem any earned reward by providing your account number at a participating Smoothie Factory location.
For a physical card:
- Pick up a Factory Rewards card at any participating Smoothie Factory location.
- Go online and register your Factory Rewards card. After you have registered your card, start earning points for all your qualified purchases. Don’t forget to must present your Factory Rewards card or account number at the time of purchase to earn your points and/or redeem rewards.
I registered online but I want an actual card. What do I do?
If you want a physical card, visit your closest participating Smoothie Factory location and ask for a Factory Rewards card. Activate your new card online and then merge your two accounts (instructions below).
What happens if my order is only $4 and I use my $5 Reward? Can I use the remaining $1 during my next visit?
No. Earned $3 or $5 Rewards are one-time use rewards that can only be used in a single transaction up to $3 or $5 in value. So if you purchase a $2 item, you can redeem your $3 Reward and pay nothing. No change will be given and there is no remainder to be placed on the card or in your rewards account. If you had purchased a smoothie for a total of $7, then you could redeem your $5 Reward and only pay $2 (plus applicable taxes) and you would also earn 20 points for that transaction!
Can I use any earned rewards in conjunction with other coupon offers?
No. Rewards cannot be combined with any other offers. For example, if you have a buy one get one free (BOGO) coupon and a $5 Reward and you purchase two smoothies each with a cost of $7, you can either choose to use your BOGO coupon and pay $7 (plus applicable taxes) or use your $5 Reward and pay $9 (plus applicable taxes) for the remaining cost.
Can I earn points on coupon and/or reward redemptions?
No. Points are earned only on qualified purchases and actual dollars tendered. For example, if you bought a smoothie (that cost $7 and you redeem a $1 off coupon and present your rewards card at the time of purchase, you would earn 60 points (or 10 points X $6). If you bought a smoothie (that cost $7) and you redeemed your $5 Reward toward the purchase, then you would earn 20 points (or 10 points X $2). Qualified purchases are determined by Smoothie Factory in its sole discretion and may be changed without notice. Also points are not earned on the sales tax portion of qualified purchases.
Can I get points for purchasing a Smoothie Factory gift card?
No. You cannot receive points for purchasing a Smoothie Factory gift card. However, the gift card recipient will earn points when he/she uses the gift card for qualified purchase at a participating Smoothie Factory location when they register their Factory Rewards account. Remember, each Smoothie Factory gift card is both a rewards card and a prepaid/stored value card. The gift card recipient must present their rewards/gift card or account number at the time of purchase to earn your points and/or redeem rewards.
Can I use rewards to purchase a gift card?
No. You cannot use rewards to purchase Smoothie Factory gift cards.
I purchased a Smoothie Factory gift card for someone. Can they join the Factory Rewards using that gift card?
Yes! Since a Smoothie Factory gift card doubles as a rewards card, all they need to do is register their card online.
I received a Smoothie Factory gift card but I already have a Factory Rewards account. What do I do?
If you only want to carry one card, you can log into your account and merge the two accounts (see merging instructions below).
Can I combine points from multiple Factory Rewards cards and gift cards?
Yes, by merging your accounts. Start by logging in to your account. Next to your card number, click on the plus sign and input your other card number. Once you add the new card, it will show up in your account summary. Select the new card you just added and under manage card select merge card and confirm. You will now be able to use both or either accounts to earn points for the same account.
Where can I check my gift card balance?
I lost my registered Factory Rewards card. Can I still earn points?
Yes. Simply provide your card number or account number at the time of purchase.
I lost my registered Factory Rewards card. Can I get a new Factory Rewards card and keep my points?
Yes. Simply obtain a new card and merge the two accounts (see above instructions).
I forgot my Factory Rewards card during my last visit. Can I still get points for my purchase?
Yes. Simply fill out a contact us form and be sure to include your Factory Rewards account number.
I forgot my username or password for my Factory Rewards account. What do I do?
You can get password assistance here.
FAQ (Website Disclaimer):
Please note that your use of a Factory Rewards card constitutes your acceptance of the complete terms and conditions. Smoothie Factory may, at any time, and at its sole discretion, modify the terms and conditions, with or without notice. Such modifications will be effective immediately upon posting. You agree to review the Factory Rewards terms and conditions of use periodically, and your continued use of your Factory Rewards card or rewards account following such modifications will indicate your acceptance of any modified terms and conditions of use. If you do not agree to any modification of the terms and conditions of use, you must immediately stop using your Factory Rewards card and rewards account.